Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through LEDONAS and operated by (“Company”, “we”, “us”, or “our”).

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 2–4 business days after payment confirmation.

Processing time includes:

  • Order verification,

  • Quality checks,

  • Packaging,

  • Shipment preparation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended.

2. Shipping Time

Estimated shipping times are approximately 7–10 business days after dispatch.

Shipping times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country,

  • Customs clearance,

  • Carrier delays,

  • Weather conditions,

  • Peak shipping periods,

  • Or other circumstances beyond our control.

3. Total Estimated Delivery Time

Estimated total delivery time:

  • 2–4 business days processing,

  • Plus 7–10 business days shipping.

Total estimated delivery time is typically:

9–14 business days

4. International Shipping

We ship internationally to most countries worldwide, including but not limited to:

  • United States,

  • Canada,

  • United Kingdom,

  • Australia,

  • And various European countries.

International customers are responsible for:

  • Customs duties,

  • Import taxes,

  • VAT,

  • Or other government-imposed fees where applicable.

We are not responsible for customs delays or additional import charges.

5. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated.

Promotional free shipping offers may be available for qualifying orders.

6. Tracking Information

Once your order has shipped, you will receive tracking information via email when available.

Please allow time for tracking updates to appear in the carrier’s system.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at checkout.

We are not responsible for:

  • Lost packages caused by incorrect addresses,

  • Delays caused by incomplete shipping details,

  • Failed deliveries resulting from customer error.

If a package is returned due to incorrect information, additional shipping fees may apply.

8. Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur.

We are not liable for delays caused by:

  • Shipping carriers,

  • Customs inspections,

  • Weather events,

  • Transportation disruptions,

  • Or force majeure events.

If your package appears lost, please contact us and we will reasonably assist in investigating the issue with the carrier.

9. Refused Deliveries

If a customer refuses delivery of an order:

  • Shipping fees are non-refundable,

  • Return shipping and handling costs may be deducted from any refund,

  • Additional fees imposed by the carrier may apply.

10. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number,

  • Photos of the packaging,

  • Photos of the damaged item(s).

We may request additional information before resolving the issue.

11. Contact Information


Website: www.ledonas.com
Support Email: hello.lifteeskin@gmail.com

For any shipping-related questions, please contact us by email.