Refund policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through LEDONAS and is operated by (“Company”, “we”, “us”, or “our”).

By placing an order through our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition,

  • The item must be returned in the original packaging whenever possible,

  • Proof of purchase or order confirmation must be provided,

  • The product must not show signs of misuse, damage, or excessive wear.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Items damaged due to misuse or improper handling

  • Products returned without authorization

  • Hygiene or personal-use items where applicable

Products marked as “Final Sale” cannot be returned or refunded.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery.

Please contact:
hello.lifteeskin@gmail.com

Include:

  • Your order number,

  • A description of the issue,

  • Clear photos or videos showing the problem.

If approved, we may offer:

  • A replacement,

  • A partial refund,

  • A full refund,

  • Or store credit at our discretion.

We reserve the right to request additional evidence before approving claims.

4. Change of Mind Returns

We may accept returns for change-of-mind requests within the eligible return window.

In these cases:

  • Customers are responsible for return shipping costs,

  • Original shipping fees are non-refundable,

  • Items must be returned in original resale condition.

Unauthorized returns may be refused.

5. Return Authorization Process

To request a return, contact us at:

hello.lifteeskin@gmail.com

Please include:

  • Full name,

  • Order number,

  • Reason for return,

  • Supporting photos if applicable.

If your request is approved, we will provide return instructions.

Do not send products back without prior authorization.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent,

  • The product arrived damaged,

  • The item is confirmed defective.

We strongly recommend using a tracked shipping service. We are not responsible for returns lost or damaged during transit.

7. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved:

  • Refunds will be issued to the original payment method,

  • Processing times may vary depending on your payment provider,

  • Refunds generally appear within 5–10 business days after approval.

Original shipping costs are non-refundable unless otherwise required by law.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the standard return process after delivery.

9. Refused Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is refused by the customer or returned due to an incorrect or incomplete address:

  • Original shipping fees are non-refundable,

  • Additional shipping fees may apply,

  • Refunds may be reduced by carrier or handling costs.

10. Shipping Delays

Delivery times are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by:

  • Carriers,

  • Customs processing,

  • Weather conditions,

  • High seasonal demand,

  • Force majeure events,

  • Or circumstances beyond our control.

Shipping delays alone do not qualify for refunds.

11. Lost Packages

If tracking information shows that a package has been delivered, we may not be able to issue a refund.

However, we will reasonably assist customers in opening investigations with the shipping carrier where appropriate.

We are not responsible for packages lost due to incorrect addresses provided by the customer.

12. Chargebacks & Fraudulent Claims

We reserve the right to dispute chargebacks when proof of delivery, tracking confirmation, customer communication, or fulfillment evidence exists.

Fraudulent claims, abuse of the refund system, or attempts to obtain products without valid payment may result in:

  • Order cancellation,

  • Refusal of future service,

  • Account restrictions,

  • Legal action where permitted by law.

Evidence including tracking data, delivery confirmation, IP records, and customer communications may be used to dispute payment disputes and chargebacks.

13. International Orders

Customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their local government.

We are not responsible for customs delays or charges.

If an international shipment is refused due to unpaid customs fees or taxes, any refund issued may be reduced by:

  • Shipping costs,

  • Return fees,

  • Customs charges,

  • Carrier handling fees.

14. European Union & United Kingdom Customers

Customers located in the European Union or United Kingdom may have additional consumer rights under applicable local laws, including withdrawal rights in certain circumstances.

These rights may not apply to:

  • Personalized goods,

  • Opened hygiene products,

  • Custom-made items,

  • Certain sealed products once opened.

Nothing in this policy limits mandatory legal rights under applicable consumer protection laws.

15. Contact Information


Website: www.ledonas.com
Support Email: hello.lifteeskin@gmail.com

For all return or refund inquiries, please contact us before sending any products back.